Privacy Policy

Welcome to Pequod's Pizza. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequods-food.digital, place an order, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering system, email communications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Pequod's Pizza operates the website pequods-food.digital and provides food ordering and related services to customers across the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Pequod's Pizza.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the email address listed above. We are happy to address any inquiries promptly and transparently.

2. Applicable Laws and Legal Framework

Pequod's Pizza operates in the United States and is subject to applicable federal and state privacy and consumer protection laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, which prohibits unfair or deceptive practices in commerce, including privacy-related misrepresentations.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants California residents specific rights regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13.
• The CAN-SPAM Act, which governs commercial email communications.
• The Electronic Communications Privacy Act (ECPA) and other applicable federal statutes.
• Any additional state privacy laws applicable to residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with enacted privacy legislation.

Where required by law, we will comply with the specific obligations imposed on businesses under these statutes and provide residents of applicable states with the rights afforded to them under those laws.

3. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we collect are described below.

3.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, contact our customer support, or otherwise engage with our Services. The personal information we may collect includes:

• Identification Data: Full name, username, and profile photograph (if applicable).
• Contact Data: Email address, mailing address, delivery address, and telephone number.
• Order and Transaction Data: Items ordered, order history, special dietary requests, gift card information, and loyalty program data.
• Payment Data: Credit card numbers, debit card numbers, billing address, and other financial information. Note: We do not store full payment card numbers. Payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors.
• Account Credentials: Username and hashed/encrypted password.
• Communication Data: Messages, feedback, reviews, and any other content you send us directly via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

3.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical and usage information. This information helps us understand how visitors interact with our Services and allows us to improve their functionality and performance. This includes:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered on our website, and other interaction data.
• Location Data: General geographic location inferred from your IP address or, with your explicit consent, more precise location data from your mobile device to facilitate delivery services.
• Log Data: Server logs that record requests made to our servers, including the date and time of the request, the pages accessed, and error codes.
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixels, and similar tracking technologies. See Section 8 (Cookies and Tracking Technologies) for more details.

3.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we already have about you. Third-party sources may include:

• Social Media Platforms: If you choose to log in or connect your account through a social media platform (such as Facebook, Google, or Apple), we may receive basic profile information from that platform, subject to your privacy settings on the platform.
• Delivery Partners: If you place an order through a third-party delivery platform, we may receive order-related information to fulfill your request and improve our services.
• Analytics Providers: Information about your website behavior from analytics service providers.
• Advertising Partners: Information used to display relevant advertisements and measure their effectiveness.
• Public Databases: Publicly available information that we may use to verify or supplement information we already hold.

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we may use your information to:

4.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and manage your account.
• Communicate with you about your orders, including confirmations, updates, and delivery notifications.
• Manage your loyalty program membership and rewards.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries and complaints.
• Resolve disputes and troubleshoot technical problems.

4.2 Analytics and Website Improvement

• Understand how users interact with our website and Services to improve user experience.
• Analyze trends, track user movements around the website, and gather demographic information.
• Conduct research and analysis to develop new features, products, and services.
• Monitor and analyze the effectiveness of our marketing campaigns.
• Diagnose and fix technical issues and maintain the security of our platform.

4.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have consented or where we have a legitimate interest in doing so.
• Personalize our marketing communications based on your order history and preferences.
• Display targeted advertisements on our website and third-party platforms.
• Conduct contests, sweepstakes, surveys, and promotions.

4.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal processes.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, or safety of Pequod's Pizza, our customers, or others.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Respond to lawful requests from public authorities, including law enforcement agencies.

5. Legal Bases for Processing

We process your personal information based on the following legal grounds, as applicable:

• Contractual Necessity: Processing is necessary to perform a contract with you, such as fulfilling your food order or managing your account.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, network security, improving our services, and direct marketing, provided these interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as subscribing to our marketing emails or enabling precise location tracking.
• Legal Obligation: Processing is necessary to comply with a legal obligation applicable to us.

6. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to unaffiliated third parties for their own direct marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, order delivery, email distribution, analytics, advertising, customer support, and website hosting. These service providers have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

Examples of categories of service providers include:

• Payment processors (e.g., Stripe, PayPal, or similar PCI-DSS compliant platforms)
• Delivery service partners and logistics providers
• Cloud hosting and infrastructure providers (e.g., Amazon Web Services, Google Cloud)
• Email and marketing platform providers (e.g., Mailchimp, Klaviyo, or similar)
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) tools

6.2 Legal Requirements and Protection of Rights

We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information where we believe disclosure is necessary or appropriate to:

• Comply with a legal obligation or lawful process
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregate and De-Identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

7. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data, such as passwords and payment information, is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. Employees are trained on data privacy and security practices.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Incident Response: We have established procedures for detecting, reporting, and responding to data breaches in accordance with applicable legal requirements.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.

If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security of your account has been compromised), please contact us immediately at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to collect and store information when you interact with our Services. Cookies are small data files placed on your device that help us improve our website and your experience.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the website to function properly. These include session cookies that keep you logged in and enable your shopping cart.
• Performance and Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics), allowing us to improve its functionality.
• Functionality Cookies: Remember your preferences (such as your location or saved addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used by our advertising partners to deliver advertisements relevant to your interests and measure the effectiveness of advertising campaigns.

You can control your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before accepting a new cookie. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our website at pequods-food.digital.

9. Your Privacy Rights

Depending on your location, you may have certain rights with respect to your personal information. We respect your rights and have established processes to honor them.

9.1 General Rights (All Users)

• Right to Access: You have the right to request access to the personal information we hold about you, including a copy of that information.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we need to retain information to comply with a legal obligation or fulfill a contract).
• Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes at any time.
• Right to Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

9.2 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell, including the specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: You have the right to request deletion of personal information we collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information. We will honor all such requests. To opt-out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

California residents may submit a verifiable consumer request to exercise these rights by contacting us at [email protected]. We will respond to verifiable requests within 45 days, with the possibility of a 45-day extension where reasonably necessary.

9.3 Residents of Other States

If you are a resident of Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law, you may have similar rights to access, correct, delete, and port your personal information, as well as the right to opt out of certain processing activities. Please contact us at [email protected] to exercise these rights, and we will respond in accordance with applicable state law.

9.4 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may contact us using the following methods:

• Email: [email protected]
• Website: pequods-food.digital (via the Contact form)

We may need to verify your identity before processing your request. We will ask you to provide information such as your name, email address, and order history to confirm your identity. We will not fulfill a request if we are unable to verify your identity or authority to make the request.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedules and applicable law. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice.

11. Children's Privacy

Pequod's Pizza does not knowingly collect personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), nor do we knowingly collect information from individuals between the ages of 13 and 17.

If we learn that we have inadvertently collected personal information from a person under 18 years of age without appropriate parental consent, we will take prompt steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

By using our Services, you represent and warrant that you are at least 18 years of age.

12. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

The data protection laws in the United States and other countries may differ from those in your country of residence. By using our Services and providing us with your personal information, you consent to the transfer of your information to the United States and other countries where we operate, subject to the protections described in this Privacy Policy.

We take steps to ensure that any international transfers of personal information are subject to appropriate safeguards consistent with applicable data protection laws. Where we transfer data to service providers outside the United States, we use contractual provisions and other mechanisms designed to ensure adequate protection of your personal information.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. These may include social media platforms, delivery partner websites, or payment processor portals. This Privacy Policy applies only to our website and Services. We have no control over and are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

14. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals. As a result, we do not currently respond to DNT browser signals. However, we do honor opt-out requests for marketing communications and provide cookie preference controls as described in Section 8 of this policy.

California residents may also exercise their rights under the California "Shine the Light" law (California Civil Code Section 1798.83) by contacting us at [email protected] to request information about any personal information disclosed to third parties for their direct marketing purposes.

15. How to File a Complaint

If you have a concern or complaint about how we handle your personal information, we encourage you to contact us first so we can attempt to resolve the issue directly:

• Email: [email protected]
• Website: pequods-food.digital

We take all privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, or if you believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): For general consumer protection and privacy complaints in the United States, you may contact the Federal Trade Commission at ftc.gov/contact or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: California residents may also report CCPA violations to the California Attorney General's office at oag.ca.gov/privacy.
• State Attorneys General: Residents of other states may contact their state's Attorney General office if they believe their state privacy rights have been violated.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. Your continued use of our Services after any changes to this Privacy Policy are posted will constitute your acknowledgment of the modifications and your agreement to abide by the updated policy.

If we make changes that materially affect your rights, we will provide more prominent notice and, where required by law, seek your consent.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

This Privacy Policy was last reviewed and updated on May 30, 2026. Pequod's Pizza reserves the right to amend this policy at any time in accordance with applicable laws and regulations. Your continued use of our Services constitutes your agreement to the most current version of this Privacy Policy.